Your satisfaction as a valued customer of TriNet Studios is of paramount importance to us. This Refund Policy is thoughtfully crafted to ensure fairness and transparency in addressing refund requests. We deeply appreciate the trust you have placed in our services and products.
- Eligibility for Refund
- Digital Services (e.g., Video Production, Graphic Design): Refunds for digital services are generally not provided once the service has commenced or the work has initiated. Should you harbor any concerns regarding the service you have received, kindly reach out to us, and we shall diligently collaborate with you to resolve any issues.
- Subscription Services (e.g., Monthly Membership): Subscription services may qualify for a refund within a stipulated timeframe, typically during the initial 30 days of the subscription period. Beyond this duration, refunds will not be processed; however, you retain the option to cancel your subscription for forthcoming billing cycles.
- Payment Charging Policy
- Upfront Invoicing Amount: Prior to the initiation of any work, an upfront payment of 50% will be invoiced.
- Remaining Balance: The remaining balance shall be invoiced upon the successful completion of the undertaken work.
- Refund Process
- For digital services: The refund will be processed to the original payment method employed for the purchase.
- For subscription services: Future billing will be terminated, and a refund will be issued for any unutilized portion of your subscription.
- Cancellation and Rejection Policy
- Contact Us
- Changes to this Refund Policy